FAQs

DMRC Online Smart Card Recharge FAQ’s

General Queries

What are the terms and conditions to use this service?

Smart Card Engraved ID that you want to recharge should be correct. DMRC will not be liable if you enter incorrect Engraved ID. Please note that this may lead to recharge of another card.
If you do not go to AVM for 30 days, the add value amount will be credited to your account after deducting 2.5% of transaction value.

How can I contact if I have some queries?

You can mail your queries at info@dmrcsmartcard.com

What do I do if I lose my card after doing online recharge but before showing it at AVM?

If card lost by the commuter after web top before presenting it to AVM, then if card is topped by another person then DMRC is not responsible for this as all the smart cards issued by DMRC are anonymous. But if card is not topped up at AVM then DMRC will return the top up amount after deducting 2.5% of transaction value.

Registration Related Queries

What is Engraved ID?

The Engraved ID is number written on back side of Metro Card.

How to register your card on DMRC?

User can register their card in DMRC Website using Add New Card button on MyCards page. Enter Card Number and click on GO button. The card will be attached.

What are the privileges of Registered user?

A registered user can make online recharge through the website. He can add multiple cards for the same login and can see the previous transaction(s) details for all the cards and with transaction’s status.

I cannot register my card. Why?

It may be attached to another account or it may have reached the end of validity or may be the status is different.

What do I do if I enter a wrong email Id?

You can register again with the correct email ID.

What do I do if I do not get a confirmation mail?

Please login again with your registration details and click “Resend confirmation mail”

Account Related Queries

Can I close my account?

Yes. To close your account, unregister your card in the Register/unregister section of your account.

Can I add multiple cards in one account?

Yes, after registration, you can manage your profile and add/register multiple cards into your account. The transaction history for all your transactions will also be maintained in your account.

What to do if I forgot my Password?

If you click on forgot password link it will take you to a new page, enter captcha and click submit. You will get a mail with mail link to change your new password. In that page you have to enter new password as you need and click submit. Your old password will be reset and new password will be activated.

Recharge Related Queries

Can I get my DMRC card Top Up without registration?

Yes, the user who has not registered on the website can use Quick TopUp button available on Home section of web page.ICICI account users can also recharge their cards with SMS facility. To view the SMS format Click here . After doing the top up, go to AVMs installed at Majority Stations

How to Recharge your card in online?

Recharge using “Quick top up” button available on “Home” section on webpage or by “Do Payment” option available after login/My Cards on DMRC. Before doing recharge you have to add your card with their credentials.After successful recharge from the website, show the card on AVM machine (present at metro stations) for top up. Now, the card is recharged successfully.

How to do Quick Top up Recharge?

Enter the Engraved Id of card, which is written on the back side of Card. Enter the desired amount to recharge card. Enter valid email id, if using Quick top up option. Click “Submit” for Payment options. Choose suitable option to pay the money (Credit Card , Debit Card Or NetBanking) and confirm payment details. After successful recharge from the website, show the card on AVM machine (present at metro stations ) for top up. Now, the card is recharged successfully.

How to do Recharge with registered Account?

You need to register your Card in your account by following “Add New Card” credentials. You can see the card details in that page after you registered. Enter the amount you wish to recharge on the specified card and then click Do Payment button. Then the amount will be added in “Shopping Basket”. Choose suitable option to pay the money (Credit Card, Debit Card Or NetBanking) and confirm payment details. By clicking on “Checkout” button it will take you to Payment Gateway. After successful recharge from the website, show the card on AVM machine (present at metro stations) for top up. Now, the card is recharged successfully.

To avail the Web TopUp facility, do I need to pay extra money/service charges ?

No, this facility is free of cost to passenger and no service is to be paid.

After doing online recharge, the amount did not reflect in my card. Why?

After completion of Online Payment, Visit Add Value Machine (AVM) installed at selected metro stations (Near EFO/Customer Care). Show your Smart Card on AVM, Press Add Value button on Screen of AVM to complete the recharge process. To view the list of stations where AVM’s are installed, please go to. www.dmrcsmartcard.com.

What are the prerequisites to avail this facility?

Option 1: With registration
Customer should have a Valid DMRC Smart Card and Valid Email ID.
Customers can register themselves with www.dmrcsmartcard.com.
Option 2: Without registration
If you do not want to register, you can avail quick top up facility at dmrcsmartcard.com.
To pay for the recharge the customer should have a valid Credit card, Debit card or Net banking

Will I be able to show my card on AVM immediately after doing Web Top Up?

Yes, as soon as you complete the payment through web Top Up, Go to Add Value Machine (AVM) installed at selected metro stations (Near EFO/Customer Care). Show your Smart Card on AVM, Press Add Value button on Screen of AVM to complete the recharge process. To view the list of stations where AVM’s are installed, please go to www.dmrcsmartcard.com.

When can my request for Web Top be invalid?

Your request will be invalid in case if you entered a wrong engraved Id.

Can I recharge my card the day I bought it?

No, sale of card to patron & Web TopUp of card on the same day is not possible. It can be done from the next day onwards.

Discount Related Queries

Do you offer discount on a certain recharge amount?

No, there is no discount available for online recharge of any value.

Refund/Cancellation Related Queries

After doing Web TopUp, I do not want to go to AVM, will my money be refunded?

If you do not turn at AVM in 30 days from the day of your online recharge, your amount will be refunded back into your account after deducting 2.5% of transaction value/ recharge value.

Can I cancel my transaction?

No. Once you have completed payment, you cannot cancel it. However, if you do not activated at AVM in 30 days from the day of your online recharge, your amount will be refunded back into your account after deducting 2.5% of recharge value.

Balance Related Queries

Can I do multiple Add Values before going to AVM?

Yes, but the maximum value that will be maintained in your card is Rs. 1000.00 or as per DMRC Business Rule.

What is maximum limit of the balance that I can maintain in my smart card?

Currently, the amount is Rs. 1000.00.

Can I check my card balance online?

No, you cannot check your card balance online.To check your card balance you have following option:
1.Visit any station and show your card on the Ticket Reader installed near Customer Card/EFO.
2.Show your card at AVM (Add Value Machines) installed at selected metro stations by touching Inquiry button on AVM Screen.

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